I. Service Purpose
把“ 用心造好设备 ，满足用户的需求” 作为企业文化之一，建立了一支强大的技术支持与服务专业队伍，为用户提供多种技术培训与技术支持，帮助用户正确地选择和使用产品，及时为用户排除使用中发生的故障。 Shenzhen Rio Tinto Electronic Equipment Co., Ltd. regards " making equipment with heart and satisfying the needs of users " as one of the corporate cultures, and has established a strong technical support and service professional team to provide users with multiple technical training and technologies Support, to help users select and use the product correctly, and to troubleshoot for users in a timely manner. At the same time, through extensive collection of information on various faults, problems, opinions and requirements in after-sales service, we continuously improve and improve the quality of our design, manufacturing and service, and provide users with quality products and services.
Quality assurance and after-sales service commitment
每台设备及周边设备都有其 质量保证 书 。 1. Each equipment and its peripheral equipment has its own quality guarantee certificate .
我公司对外购配套零部件设备质量负责，对采购的零部件设备进行严格的质量检验。 2. Our company is responsible for the quality of the purchased spare parts and equipment, and conducts strict quality inspection on the purchased spare parts and equipment.
我公司保证提供的设备是全新未使用过的 （二手设备除外） ，经过严格的工厂性能试验和质量检测的，技术先进并成熟可靠的现代化产品。 3. Our company guarantees that the equipment provided is brand new and unused (except used equipment) . It has passed strict factory performance tests and quality inspections, and is a modern product with advanced technology and mature and reliable performance. Ensure that the equipment provided meets the quality, specifications, and performance specified in the bidding documents. Ensure that the equipment provided is correctly and safely operated under normal operation and maintenance.
在合同规定的质量保证期内，我公司对由于设计、制造和材料、外购配套零部件的缺陷而造成所供设备的任何破坏、缺陷或故障，我公司免费负责修理或更换有缺陷的设备，以达到技术条件规定的要求。 4. During the quality guarantee period stipulated in the contract, our company will be responsible for repairing or replacing the defective free of charge for any damage, defect or failure of the equipment provided due to defects in design, manufacturing and materials, and outsourcing of supporting components Equipment to meet the requirements of the technical conditions.
质量保证期外，我公司有义务对提供的设备实行有偿终身维护。 5. Outside the quality guarantee period, our company is obliged to implement paid lifetime maintenance on the equipment provided.
我公司保证在接到用户投诉后及时响应用户的维护需求。 6. Our company guarantees to respond to users 'maintenance needs in time after receiving users' complaints.
Establish user files and improve product quality
In addition to collecting, processing and tracking user complaints, the customer service department also formulates user return visit plans and actively solicits user opinions on a regular basis, such as visiting users and issuing "user opinion survey forms". At the same time, a user profile is established to record the operation of the product and provide a basis for improving product quality and service quality.
Value user training
In order to enable users to better understand the characteristics, use and maintenance of the company's products, to ensure that the inherent use value of the product is fully exerted, and to extend the product's service life, a training department has been set up to specifically train users and internal employees to provide training for users Services include:
1. On-site operator training
After the installation and commissioning of the equipment is completed, the engineering technicians of our company provide training to the field operators, mainly the knowledge of installation, use and maintenance, so that the field operators can correctly operate the equipment and routine maintenance of the equipment and troubleshooting of common faults. .
2. Organize users to company training
Organize user-to-company training at the request of users. The company will select full-time teachers with various abilities to give lectures. The training content includes: a comprehensive understanding of the product's working principle, hardware and software knowledge, understanding of product installation, use, operation and maintenance, and understanding. Handling methods of common faults, the status of related technologies and comparison with similar products.
3. The company sends a full-time training teacher to the user unit for training. At the request of the user, our company can send a full-time training teacher to the user unit to train the user, use, operation and maintenance of the training, understand the common troubleshooting methods, the status of related technologies and Comparison of similar products.
售后人员 受理用户来电，保证用户在使用设备的过程中，及时得到技术上的支援和服务。 The customer service department has a hotline service, and full-time after-sales personnel accept user calls to ensure that users receive technical support and services in a timely manner during the process of using the device. For the complaints of equipment failure, our company guarantees to respond to the maintenance needs of users in time after receiving complaints from users. No matter when and where, our company promises to solve the problems of equipment for users as quickly as possible.
13823228532 The company's after-sales service hotline is: 13823228532 4008-839-680 ，售后服务人员会定期到客户工厂进行寻访或电话访问，了解设备使用情况。 , 0755-27231258 , 4008-839-680 , after-sales service staff will visit the customer's factory on a regular basis to conduct a search or telephone interview to understand the equipment usage.